Responsible Gaming

Responsible gaming is a core principle at rich-casino on rich-nz.com, emphasizing a conscious, balanced approach to gambling entertainment. Our goal is to ensure you enjoy the excitement of online gaming while maintaining full control over your actions and decisions. We are fully committed to supporting all players in making informed choices, offering meaningful tools, guidance, and access to professional help whenever needed.

Risk Awareness

OBSERVE: Gambling, while entertaining, can pose risks if not approached responsibly. Recognizing early signs of problematic gambling is crucial for maintaining control and wellbeing.

• Frequent or prolonged betting: Spending more time and money on gambling than intended may indicate developing issues.
• Preoccupation with gambling: Regularly thinking about the casino or feeling the urge to gamble outside of planned sessions.
• Chasing losses: Attempting to recover losses by increasing bets or frequency of play.
• Neglecting responsibilities: Ignoring work, studies, family, or social obligations in favor of gambling.
• Borrowing or selling assets: Obtaining funds through loans or selling belongings to finance gambling.

Self-Assessment Test

Consider these statements. Answer honestly to assess your own behavior:

• Do you gamble longer or spend more than you planned?
• Do you feel restless or irritable when trying to cut down?
• Have you tried to win back losses by gambling more?
• Has gambling affected your relationships or work?
• Have you lied to others about your gambling habits?

If you answered "yes" to any of these, we recommend using the support resources listed below or speaking to a professional.

Limits & Tools

OBSERVE: Setting clear personal limits is a proven protective measure under NZ responsible gambling standards. At rich-casino via rich-nz.com, players have access to customizable controls to manage their gaming behavior.

Deposit Limits

1. Log into your account on rich-nz.com and navigate to the "Account Settings".
2. Select the "Responsible Gaming" tab, then choose "Deposit Limits".
3. Enter your desired daily, weekly, or monthly deposit cap using NZD values.
4. Confirm your choice. Limits take effect immediately and cannot be increased for 24 hours (standard cooling-off period).

Time Spent Limits & Session Controls

• Activate a session timer in your Account > Responsible Gaming area to limit continuous play time (e.g., 1-4 hours).
• When the timer expires, you will automatically be logged out and prompted to take a break.

Taking a Break: "Time-Out"

1. Find the "Time-Out" feature within the Responsible Gaming section.
2. Select a pause period between 24 and 72 hours.
3. Confirm your request. Your account will be inaccessible during the break period.

Legal Note: All limit-setting tools are provided in accordance with NZ consumer protection standards and cannot be overridden by customer service.

Self-Exclusion

OBSERVE: For players who wish to take extended breaks, rich-casino on rich-nz.com offers robust self-exclusion options fully aligned with NZ best practice and international standards.

1. Access the Self-Exclusion Section: Log into your account and go to Account > Responsible Gaming > "Self-Exclusion".
2. Choose Your Exclusion Period: Select a fixed term from 6 months up to lifetime exclusion.
3. Confirm Your Decision: Carefully review the terms. Confirmation is required to finalize exclusion; you may be asked to re-enter your password or verify identity for security.
4. Contact Support: For assistance, email our responsible gaming team (see Contact & Feedback section) or use the website support form.

Consequences of Self-Exclusion

• Your account will be completely inaccessible throughout the exclusion period (cannot log in, deposit, or play).
• Any remaining balance will be refunded in accordance with the Terms & Conditions and NZ law, subject to verification and anti-fraud checks.
• All marketing communications will be suspended for the duration of exclusion.
• Permanent exclusion is irrevocable; only in exceptional, legally permitted circumstances can it be reviewed.

Legal Disclaimer: Self-exclusion is a serious measure. By confirming, you agree to all terms in line with NZ regulatory requirements and accept that access cannot be restored before the chosen period ends.

Support Resources

OBSERVE: Seeking help is a sign of strength. rich-casino via rich-nz.com provides direct access to both local and international support, as well as technological aids and family-specific resources. All contacts are handled with strict confidentiality.

Local Support - New Zealand

• Gambling Helpline NZ: 0800 654 655 (24/7, English and te reo Māori)
• Text support: Free text 8006
• Website: gamblinghelpline.co.nz
• Face-to-face support: Provided via regional Problem Gambling Foundation offices

International Support Organizations

Self-Exclusion Schemes & Blocking Tools

• UK: GamStop
• Spain: RGIAJ
• Blocking Apps: Gamban, BetBlocker
• Family Support: Families/Whānau Support, GamAnon

Confidentiality: All support contacts are strictly confidential and staffed by trained professionals. Seeking help will not affect your legal rights or account status on rich-nz.com.

Help for Family

OBSERVE: Gambling issues often impact family and friends. Early, empathetic intervention and access to specialized support are essential.

How to Support a Loved One

• Approach the person calmly and without judgement; express concern and offer support.
• Encourage open conversation about their behavior and its impacts.
• Suggest professional help and provide information about local and online support groups.

Recommended Family Resources

• NZ Families/Whānau Gambling Support
• GamAnon Family Forums
• Gambling Therapy - Family & Friends

Next Steps

• Contact a qualified psychotherapist or counselor specializing in addiction.
• Call the NZ Gambling Helpline (0800 654 655) for immediate guidance.
• Access online forums and family-specific helplines for ongoing support.

Protect Yourself: If the gambling problem involves financial risk or harm, consider seeking legal or financial advice in addition to support services.

Operator's Commitment

OBSERVE: rich-casino on rich-nz.com upholds an active commitment to responsible gaming, incorporating robust internal controls, ongoing behavioral monitoring, and proactive risk mitigation in accordance with NZ guidelines.

Internal Risk-Check Procedures

• Automated behavior analysis tools continuously monitor for signs of risky play, such as rapid deposit increases, repeated failed self-exclusion attempts, or erratic betting patterns.
• When risk patterns are detected, warning messages and limit-setting suggestions are automatically displayed within the player's account interface.
• In cases of significant concern, support staff may initiate contact via registered email, offering confidential assistance and information on available tools.
• All interventions are conducted in compliance with NZ privacy and consumer law, respecting player rights and confidentiality.

Escalation Protocol: Where self-harm or severe gambling harm is suspected, rich-casino may temporarily suspend the account and provide direct links to urgent support, in accordance with NZ best practices.

Updates

Players will be notified of any changes to this responsible gaming policy via email to their registered address and through banners or notifications on the rich-nz.com website. All updates are implemented in accordance with regulatory requirements and are effective immediately unless otherwise stated. The last update to this page was on 2025-11-06.

Contact & Feedback

Responsible Gaming Department:

• Email: support@rich-nz.com (for responsible gaming inquiries and self-control requests)
• Web Contact Form: rich-nz.com/contact

We encourage all users to reach out with any questions, concerns, or feedback related to responsible gaming. All communications are confidential and handled by our trained support team. If you require assistance with limits, self-exclusion, or feel at risk, please use the contact methods above for immediate support.

Author: Sophie Williams

Brand Notice: All references to rich-casino are strictly within the operational context of rich-nz.com for New Zealand players. No current valid license exists; services are provided pursuant to the stated terms and historical regulatory status. For any licensing or legal inquiries, please contact our support team directly.