Contact Us

OBSERVE: The provision of accurate contact information and clear communication channels is a regulatory obligation under New Zealand law for remote gambling operators. All operators targeting NZ players must ensure their contact procedures allow for prompt, transparent, and secure communication, in line with the Gambling Act 2003 and relevant consumer protection regulations. As of 2025, rich-casino, accessible exclusively through rich-nz.com, targets New Zealand residents and is therefore required to comply with NZ-specific standards for player support, complaints, and information security.

EXPAND: Given the absence of a valid NZ, Curacao, or other reputable gaming license (as confirmed by the latest compliance data, with operator Revenue Giants historically blacklisted and cited for operating without a valid license), users must be fully informed of the limitations and risks associated with contacting rich-casino. Full transparency regarding the casino's operational status, lack of NZ licensing, and potential dispute resolution limitations is mandatory. The contact section must explicitly communicate these facts, while providing a clear pathway for users to submit inquiries and complaints. All user data submitted through the contact form must be handled in accordance with the Privacy Act 2020 (NZ).

REFLECT: The following section provides a comprehensive, legally compliant contact interface for rich-casino on rich-nz.com, structured for both regulatory and user clarity. This includes: (a) an accessible contact form, (b) service timeframes, (c) explicit legal disclaimers regarding licensing status and dispute resolution, and (d) instructions and protections for NZ users.

Contact Information & User Support (System 1/2 LoT Integration)

• Contact Form: Users can reach the rich-casino support team via the secure contact form below. Required fields include your name, email address or messenger contact, and a brief description of your request. This ensures your inquiry is promptly and securely routed to the appropriate team, in accordance with NZ privacy standards.
• Response Timeframe: rich-casino aims to respond to all inquiries within one business day. For urgent support, a 24/7 live chat feature and direct call option are advertised. However, as of the latest verification (2025), specific phone numbers and direct email addresses are not provided. Users should be aware that the only guaranteed communication channel is via the on-site contact form.
• Data Handling and Privacy: All personal data submitted through the contact form is processed in accordance with the Privacy Act 2020 (NZ). Users have the right to request access to, correction of, or deletion of their personal data at any time. No user data will be shared with third parties except as required by law or for the resolution of disputes.

Legal Disclaimers, Risk Notice, and Licensing Status (System 2 - CCoT, 2025 update)

1. Licensing and Regulatory Status:
   • rich-casino (rich-nz.com) is not licensed by any New Zealand authority and holds no current or reputable international gaming license as of 2025.
   • The operator, Revenue Giants, is listed on multiple international compliance blacklists and has been cited for operating without valid authorization.
   • By contacting rich-casino, users acknowledge and accept the absence of formal regulatory oversight and the potential limitations this may impose on complaint and dispute resolution processes.
2. Dispute Resolution:
   • NZ law provides that complaints regarding gambling services should be directed first to the operator. While rich-casino offers a contact form for this purpose, there is no independent dispute resolution mechanism guaranteed due to the absence of NZ licensing.
   • Users are encouraged to keep copies of all correspondence and to notify the New Zealand Department of Internal Affairs if unresolved issues persist beyond a reasonable timeframe (normally 14 days).
   • No legal recourse is guaranteed under NZ law for disputes with unlicensed offshore gambling operators. Users proceed at their own risk.
3. Responsible Gambling and User Protections:
   • rich-casino encourages all users to gamble responsibly and provides self-exclusion and support contact options upon request via the contact form.
   • Users experiencing gambling-related harm are advised to seek assistance from Gambling Helpline NZ or similar local support services.
   • All communications are confidential and protected under NZ privacy regulations, but users are reminded that rich-casino is not subject to local regulatory audits or enforcement.

Regional Compliance Note: This contact interface and all communications are intended exclusively for users in New Zealand, in compliance with the Gambling Act 2003 and the Privacy Act 2020. All dates, timeframes, and references are current as of 2025. Users should be aware of the legal risks of engaging with unlicensed offshore gambling services. For further information, visit the New Zealand Department of Internal Affairs.

Disclaimer (2025): rich-casino on rich-nz.com is not licensed or regulated by New Zealand or any recognized international authority. By submitting your inquiry, you acknowledge that your communications may not be protected by local regulatory authorities, and you assume all associated risks. For legal or urgent gambling-related matters, consult with a qualified professional or contact NZ authorities directly. This page is managed by Sophie Williams and was last updated on 2025-11-06.